Helping FCNY Give an Exceptional Flute Buying Experience to Their Customers
In this conversation, we speak with one of the leading innovators amongst flute companies, flutist Julian Rose, Chief Executive Officer of the Flute Center of New York (FCNY).
For 40 years, the Flute Center of New York (FCNY) has been the largest seller of new and used flutes in North America, recognized for their expert knowledge of flute brands and models and an unmatched inventory of in-stock woodwind instruments.
A company with a growth rate of over 30% per year, FCNY faced numerous challenges in their initial stages of development, overcoming them through integration services that allowed them to streamline their business processes and emerge as a top leader in their industry.
Some highlights of the conversation include:
- How getting their applications to ‘talk’ to each other saved them approximately $35k/year
- How automating their applications gave back 20 hours/week to focus on music, rather than time-consuming repetivive manual tasks
- How implementing an integration tool allowed them to scale growth and become a customer-centric organization
Get the details on the issues they faced, their integration solution, and their continuing successful outcomes by viewing the video.
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