Critical to a business’s long-term success is a solid strategy to boost and maintain customers’ loyalties. While attracting customers is one of the most difficult aspects of running a business, keeping them is perhaps the biggest challenge. Customer Loyalty Customer loyalty is an ongoing positive relationship between a customer and a business that encourages repeat […]
Integrating Customer Intelligence with your CRM
Do you know how your application is used by your Customers?Can you predict if a prospect will make a purchase?Can you identify if your Customer will renew your subscription? These are some of the common challenges facing every organization. So what is Customer Intelligence? Customer Intelligence (CI) is the process of gathering and analyzing information […]