• Search Issues, Projects and more

    Leverage JQL (JIRA Query Language) to read and export data from JIRA into any supported DBSync connectors.

  • Projects

    Query, Create or Modify.

  • Issues

    Query, Create or Modify.

  • Organization

    Query, Create or Modify.


  • Building collaborative engineering processes

    Trigger incidence and cases from Salesforce, Devices, log tables and more. Track JIRA Issues across applications.

  • Enhanced customer service

    Integrate your Salesforce Customers with JIRA Service Desk so that service agents have all customer related information at their disposal to provide best in class customer service. Instead of toggling between JIRA Service Desk and CRM, the agent will have time to understand the customers’ problems, while communicating with them. This, in turn, will result in increased customer satisfaction.

  • No manual work and errors

    Eliminating the error-prone manual data entry, improving efficiency by automating systems for seamless data flow experience, which will also eliminate duplicate records and bad data.

  • HR processes automation

    Integrate resumes with HR in JIRA Core, trigger events to external applications for on-boarding, and more.

  • Unified view

    You have a platform where your whole business process is automated, which includes use cases, integrated case management system, automated knowledge base creation, and the customer success ecosystem.


Yes, and you also have the control to make it uni-directional if you choose.

Yes, it is available with both on-demand and on-premise Version.

Often it depends on whether you are using on-premise or cloud version. As a rule of thumb we recommend 15 min intervals.

DBSync connects to JIRA Service Desk server through DBSync's JIRA Service Desk connector, which has inbuilt API methods that open a connection to the JIRA Service Desk for data retrieval and data insertion.

DBSync has a standard solution built in for the clients of JIRA Service Desk and Salesforce. If the scope of work involves other than standard data flow supported by our standard solution, then additional integration should be done.

No, DBSync works through a cloud that makes accessible easier, maintenance without no additional installations.

JIRA Service Desk Server 3.5 and above.

DBSync is available for 14-day free trial after completing the registration process.

View Plans

We offer plans for businesses of all sizes. Get Started with 14 days Trial.

What Features Do You Get?



Number of Apps 2 More than 2
Customizable Mapping
Usage Limit (Records per Month) 5,000 50,000
Number of User Unlimited Unlimited
Data Flow Bi-directional Bi-directional
Customer Support Chat, Email Chat, Email, Phone
Premium Support $** $**

What Features Do You Get?


Number of Apps

More than 2

Customizable Mapping
Usage Limit (Records per Month) Unlimited
Number of User Unlimited
Data Flow Bi-directional
Customer Support Chat, Email, Phone
Premium Support $**

* Discounts available for Multi-Year Subscription. **Additional Cost Applicable.


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