JIRA Core and Salesforce Integration
Improve operations across your departments and derive the best value out of your business data
- Integrate
Features
- Search Issues, Projects and more Leverage JQL (JIRA Query Language) to read and export data from JIRA into any supported DBSync connectors
- Projects Query, Create or Modify
- Issues Query, Create or Modify
- Users Query, Create or Modify
- Organization Query, Create or Modify
Benefits
- Enhanced collaboration Integrate your Salesforce or ERP application with JIRA Core to enhance the collaboration between various departments, such as HR, Operations, Marketing, Legal, and Finance, in order to manage projects and measure performance.
- Product visibility The ability to integrate with JIRA Software and Service Desk will give your existing customers visibility of your products road map. In this manner, they will be aware of on going issues, new feature releases, and more.
- Improved customer service Integrating Salesforce Customers with JIRA Core to provide your service agents with all customer related information at their finger tips. Without toggling between JIRA Core and Salesforce, now they will be able to provide best in class customer service.
- Unified view You have the platform where your whole business process is automated, including the integrated case management system, automated knowledge base creation, and the improved customer success ecosystem.
FAQs
Quick answers to questions you may have. Can't find what you're looking for? Check out our full documentation.
Salesforce Unlimited, Professional, Enterprise and Non-Profit Edition.
JIRA Software 7.3.1 and above.
Often it depends on whether you are using on-premise or cloud version. As a rule of thumb we recommend 15 min intervals.
No, as of now this solution is unidirectional facilitating the data flow from JIRA Core to Salesforce. However, based on the integration requirements, we can customize the solution to facilitate the data flow in both the ways.
The solution is available with both on-demand and on-premise version of DBSync.
Absolutely! DBSync is a completely flexible solution, and it fully supports custom mappings.
DBSync is available for 14-day free trial after completing the registration process.
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